We currently do not accept returns or exchanges but please contact us if you have an issue with your order.

All sales are final. We do not accept refunds. Please read the descriptions carefully and ask if you have any questions.

Thrifted and vintage items can be old and likely have been used. Refinished items are also used and have been finished and fixed to the best of our professional ability. Please do not expect vintage or thrifted items to be in mint condition.

We offer free local pick up. Purchases will only be held two weeks for local pickup after purchase date unless arrangements have been made. No refunds are given for items not picked up and items will be re listed.

Please be aware that the colour display on each computer varies so please ask all questions before making your purchase.

Want to see a product before purchasing? Not a problem! Send us an email with the item name and we can put it aside for you for up to three days. 

Most items will ship by Canada Post. For larger pieces we may use FedEx, UPS or CanPar. We currently do not ship to PO boxes. We have no control over how fast the delivery will be or when your package will arrive.

Insurance will only apply to some items up to our discretion which will be indicated in listing or confirmation. Tracking will be included.

We like to recycle. Your purchase is packaged by using recycled items whenever possible. All boxes and packaging materials are clean.

Some items may not be available for international shipping. You will be emailed if an item is not eligible. Restricted items will not be mailed, please be familiar with your countries conditioning for mailing. Any extra custom charges will be buyers responsibility.

Please ask if you would like to add insurance to your package. Damage caused during shipping is not under our control so a refund will not be given. Insurance is always available for any purchase. 

We currently accept Interact, major credit cards, apple pay, shop pay, google pay and PayPal as forms of payment on our webiste. Direct deposit (eft) can be arranged by emailing urbantshop@gmail.com